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FAQs

Q. Is ordering online secure?
A. Yes. We take the utmost care with the information that you provide us when placing an order on our website. The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet.

Q. How do I view what’s in my shopping cart?
A.
To view the contents of your cart, click on the “shopping bag” icon in the upper-right corner of your computer screen. Once you click on this icon, you can easily change the quantity you want to purchase of a particular item in your cart by updating the quantity listed and then clicking the “Update” link. You can also delete any item in your cart by clicking the “Remove” box to the bottom left of that item and then updating your cart with the "Update" link.

Q. How will I know that you have received my order?
A. After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference.
You will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)

Q. What are your shipping and handling rates?
A. Shipping and handling rates vary depending on the destination of the order and are based on the total cost of the order.

Q. How long after placing my order should I expect to receive my shipment?
A. All orders originating from the U.S. warehouse are shipped within 48 hours of the order being placed and usually arrive within 7-10 business days of the order date. Purchases shipped from warehouses outside the continental United States generally arrive within 3-4 weeks of the order date.

Q. What happens if I received only part of my order?
A. Don't worry, the rest of your order is on its way from a different warehouse. Orders are sometimes delivered at separate times in separate packages. Yoitt ships from multiple sources outside and within the United States. Shipping times vary depending on the origination of your order.